|
We have created a set of policies to best meet the needs of both our vacationing guests and
of our home owners. As a Guest of the home, we thank you ahead of time for taking good care
of this home, as we take pride is providing you with a clean, comfortable and well maintained
rental for you to enjoy.
You are responsible for all that is contained in these Terms and Conditions, whether you read them or not.
If you have any questions or comments regarding this information, please don't hesitate to
contact us. If have booked with us over the phone and we don't hear from you within 24 hours
of making a reservation, it is assumed that you have accepted the Terms & conditions.
CUSTOMER SATISFACTION. It is our goal to provide each of our guests with a wonderful
stay here in the Sisters Area. We want you to feel completely satisfied with your rental property.
If at any point during your stay, you need something, or feel we have not met your needs,
please contact us immediately. We aim to be very flexible in meeting each of our guest’s needs. |
There may be additional rules imposed by individual home owners they will be posted
in each unit. |
CHECK-IN: 4:00 p.m. CHECK-OUT: 11:00 a.m. Please, no exceptions.
|
Our minimum stays for all rentals:
Quilt Show Week, please call for minimum nights stay required.
July & August, 3 night min.
Christmas & New Years, 4 night min.
Holidays (excluding Christmas and New Years) 3 night min.
Please call if you cannot stay for the minimum nights required and we will check to see if there
is a property where we can accommodate you. |
OCCUPANCY LIMITS & USE OF PREMISES: Tenant must be 25 years of age or older and
have a valid credit card in their name to rent a property from Sisters Vacation Rentals LLC.
The tenant certifies the limitations of this dwelling have been carefully read as set forth in this
Rental Agreement. The Tenant agrees to the limitations of persons permitted to occupy the
premises and agrees to abide by such limitations. Tenant agrees that if such limitations are
exceeded the Property Manager shall have the right to cancel this agreement. In the event it
becomes necessary to cancel this agreement as provided for in this clause, any money paid
by the tenant will be forfeited by the tenant as liquidation damages. |
|
SECURITY DEPOSIT: A Visa or MasterCard credit card is required to be on file for every
renter and is considered your "security deposit". If there is a claim for damages, loss or
excessive cleaning made, the tenant will be notified of such by First Class mail or by phone
and your credit card will be charged. Replacement value will be charged on any missing or
damaged items. If there are damages, loss or excessive cleaning required you authorize
Sisters Vacation Rentals to debit and process your credit card for the necessary charges.
DAMAGE WAIVER PROTECTION: We do offer a damage waiver protection for $40, if you didn't purchaseit at the time you made your reservation and would like to purchase it, please let us know
right away, it must be purchased before your arrival.
The damage waiver is a non refundable fee that covers Unintentional Damage of up to $350 to a rental during your stay. For example, you spill red wine on the bedspread and it needs to be replaced, or you break some dishes or glassware, you won't be charged, damage waiver covers it. Please note: the damage waiver will not cover any damages caused by pets. |
|
RESERVATION DEPOSIT: The reservation deposit is equal to one night's rent and will be
charged at the time of booking. A valid credit card number must on file to secure a reservation
and will serve as a security deposit for any loss, damages or anything beyond normal cleaning
that may be required.
All balances are due 30 days in advance of occupancy or immediately if the reservation is
made within that time period. If you do not contact us to make payment arrangements, other than
credit used to make the reservation, for the balance due 30 days before arrival, we will charge your
on file. If after we charge your card, and you want to change the payment method or credit card, there
will be processing fee assessed according to the amount charged.
There is a one time cleaning fee for every rental (please see individual rentals for fees) and county or city tax
and 1% state lodging tax is assessed on the daily rate. |
CANCELLATION POLICY: The reservation deposit is refundable, less a $50.00 cancellation
fee if canceled within the required time prior to your scheduled arrival. No refunds are given if
canceled less than our required period before scheduled arrival, unless we re-rent the home
for the dates confirmed to you. If the home is re-rented, your deposit, less the $50.00
cancellation fee, will be returned to you. No refunds will be given for early departure.
Cancellation requirement period:
- General - 30 days before scheduled arrival
- Holiday - 60 days before scheduled arrival
- Quilt Show - 90 days before scheduled arrival
RESCHEDULING AND CHANGES: You may reschedule or change your reservations up to
one time free of charge after your original reservation. All future changes or rescheduling of
your reservation are subject to a $25 processing fee for each rescheduling. We highly
recommend purchasing travel insurance to avoid losing your vacation investment due to
unforeseen changes and rescheduling.
It is important to understand our cancellation policy before making your reservation.
Sisters Vacation Rentals recognizes the need to protect our client’s trip investment. We
recommend that all travelers purchase travel protection insurance thru CSA Travel Protection
in the event of unforeseen circumstances. For a full understanding of benefits available to you
please go to http://www.vacationrentalinsurance.com/ or request a flyer with your reservation
specialist. |
CLEANING FEE: See individual rental for cleaning fee. Your cleaning fee is intended for a
onetime cleaning associated with normal use upon your departure, expecting that you will
clean up after yourself in the kitchen and all other parts of the home and respect the home
as a guest. Guest(s) shall leave premises in a generally clean, undamaged condition, as it was
found upon arrival. We do expect that you will respect the property and clean up after yourself to
a certain degree, but don't expect any thorough cleaning, you are on vacation. The guest is
responsible for the care of the premises, appliances and furnishings and for any damage by
negligent or wrongful acts caused by the tenant, tenant's guests or pets.
IF YOU MOVE FURNITURE, (which we prefer that you don't) you will be expected to put it back
as it was when you arrived, there will be a charge if we have to move furniture.
|
CLEANING RESPONSIBILITIES: Upon your departure, you will be expected to
- take the garbage to the outside receptacle
- start the dishwasher
- wash all your dishes
- wash and dry one load of towels
- clean up after your dog in the yard if you have a dog at one
of our dog friendly rentals. Additional charges will apply if we
have to clean up after your dog.
Guest(s) shall leave premises in clean, undamaged condition. The tenant is responsible for
the care of the premises, appliances and furnishings and for any damage by negligent or
wrongful acts caused by the tenant, tenant's guests or pets. |
ACCIDENTS HAPPEN, if you have a spill please soak up with paper towels and call
immediately and we will tell you how to take care of the spill. Most stains can be prevented if
treated immediately and properly. If you have baby or small child that wets the bed please provide a
waterproof pad to prevent stains on the bedding. If you have an accident in the beds please soak
linens in cold water immediately. Please do not wash and dry towels or linens that have been
stained-we will treat them. When you wash our sheets and towels DO NOT mix light and dark
colors together. DO NOT use bleach or any detergent with bleach on any of the linens or towels. |
DO NOT wash our comforters, duvets, pillow shams or other items of the same type. If you have
any questions about the laundry please call our office. |
CARPETS: Every effort is made to keep the carpet in good clean condition for all our guests.
You will be responsible for any excessive soiling of the carpets and substantial stains created
during your stay. Please remove your shoes if they are dirty and clean up after yourself to avoid
additional carpet cleaning charges. |
PETS. We welcome approved dogs to our dog friendly homes and require that your doggie guest to
please:
- Stay with your humans at all times (don’t leave your dog alone in the home).
- Enjoy the home from the floor only, you are not allowed on beds or furniture. There will be
additional cleaning charges if we find and have to clean up dog hair on the beds, bedding or the furniture.
If your dog is accustom to being allowed on the bed or furniture, and you don't have any intentions
of keeping them off, you should consider leaving it home to avoid these extra charges.
- Dry off and wipe your paws before entering the home.
- Pick-up and dispose of all poop in trash cans in a plastic bag when you leave.
There will be an additional charge to your credit card, if we have to pick up after
your dog in the yard.
- Have a great time!
We have owners and guests who are highly allergic to animals and we thank you for helping
us maintain our pet free homes. If you choose to bring an unauthorized pet into one of our homes,
you will be asked to leave, forfeiting all monies paid and you agree to pay for cleaning the
carpets and furniture to remove pet dander, or any other repairs caused by your pet
(average cleaning cost to remove pet dander = $300 to $400). |
SMOKING. All of our units are non-smoking. You agree to pay $500 if you smoke inside the
house, on the deck or leave cigarette butts outside, NO EXCEPTIONS. |
GARBAGE: Most Condo units in Pine Meadow Village have a large commercial dumpster
to take the garbage to so you don’t have to worry about pick-up days. Single family homes
and some condos have individual dumpsters that need to be put on the alley curb, the day
is posted in each unit. |
|
LINENS & SUPPLIES: The home is supplied with linens, towels, cookware, utensils, glassware and
dinnerware, garbage bags and basic spices. It is also set up with a start up supply of dish soap, dishwasher
detergent, laundry detergent, toilet paper, paper towels and hand soap, for
additional provisions, there is a Ray's Market on the North end of town on Highway 20. |
REPORT REPAIRS: Agent and Owners make every effort to make sure all equipment and
appliances are in working order prior to your arrival. In the event that something as be overlooked
and there is a malfunction with something inside the rental it is your responsibility to let us know
immediately so can make every effort to get the repair work done right away. If you do not report
the problem we can't fix it. Guest(s) agrees that Sisters Vacation Rentals or it agents may enter
the premises for the purpose of making necessary repairs or maintenance when deemed
necessary by rental agent or owner. |
LIABILITY AND DAMAGES: The tenant shall indemnify and hold Property Owner and Property
Manager free and harmless from any and all liability, claims, loss, damage or expenses arising
by reason of any injury, death or property damage sustained by any person including Tenant(s)
or guest of the tenant, where such injury, death or property damage is caused by negligent or an
intentional act of the tenant or any guest of the tenant. |
SISTERS VACATION RENTALS is not and cannot be held responsible for lost or stolen items.
If you accidentally leave something at your rental, we will gladly return them to you, please
understand there is a $15.00 service charge and C.O.D. costs if you would like us to pick-up
and mail those items. |
KEYS: There will be a lock box at the house; I will send you the code before you arrive. Please
return key to lockbox on departure. There will be a $30 charge if keys aren’t returned, or the
lock box isn’t in place upon departure. |
NOISE/NUISANCE: Please remember that you may have neighbors who are permanent
residents, please be respectful of their privacy. The Agent has the right to terminate this
agreement and to ask disruptive Guest(s) to vacate the premises without refunding rent or
deposits. Quiet hours are from 10 p.m. to 9 a.m. |
Fireworks are PROHIBITED in Crossroads, Tollgate, Camp Sherman & Sage Meadow; as
fire danger is very high in the summer and fall seasons. |
SUBLETTING: Subletting is not permitted. Tenants who sublet may be subject to fines
and/or immediate termination of this rental agreement. |
| HOT TUBS: Some of our properties are equipped with private or community hot tubs. |
These hot tubs are maintained by a professional company and checked weekly (several times
a day in community tubs) and between each guest for cleanliness. If there is a problem with the
hot tub during your stay please contact Sisters Vacation Rentals immediately so that we can
contact the hot tub company to remedy the problem. Although rare, hot tubs do break down and
the hot tub company will make every effort to get it back up and running. In the event the hot tub
is unable to be used during your stay we are sorry, but we can not give any refunds if the hot tub
isn't working during your stay. |
Guest understands and agrees that Sisters Vacation Rentals and any employees or affiliates,
the Homeowner, and the Contracted Hot Tub Company for this unit will not be held responsible
for injury or bodily harm which may occur while using the hot tub. |
Guests staying in the residential section of Pine Meadow Village have pool, spa, and clubhouse
privileges, the hours are from 9 a.m. to 9 p.m. There is a gate access key at each property in
Pine Meadow Village that is required for access. Please use the front entrance as all other gates
are locked. |
Use of hot tub is at guests own risk. By signing this contract you agree to be responsible for all
members of your party that are guests to the home. Guests agree to notify Sisters Vacation
Rentals of any problems or accidents immediately. |
AIR CONDITIONING. Some of our homes do not have air conditioning, please see individual
rental for details. The temperature in Sisters during the months of June through September
can range between 70-100 degrees Fahrenheit during the day. However, at night we tend to
see 20 - 40 degree drops in temperature. Here is the key to comfort (and it works very well).
To increase the coolness of the home throughout the day you can leave the windows open at
night and close them first thing in the morning while it is still cool outside and leave them
closed until it starts to cool off in the evening. |
BIKES: If the bikes in your rental are lost or stolen during your stay because of neglect, you
agree to pay for replacement of a comparable bike. Sisters Vacation Rentals is not liable for
the quality or safety of the bikes provided by the homeowners or accidents incurred while using
them. The bikes vary in style and age, so if you are concerned about their quality, you may want
to bring your own or rent when you get here. Helmets are usually not provided (Oregon Law
requires children under 16 to wear a helmet). |
TELEPHONE: In the units that have land line phones you can make free local calls to Sisters,
Redmond and Bend. Long distance calls may be made by credit card or collect. Guest will be
charged for any long distance charges and fees. |
INTERNET ACCESS: Some home owners provide internet access as a courtesy for guests.
Sisters Vacation Rentals cannot be responsible for interruption of this service or problems with
computers. |
There is free wireless internet available at Sisters Coffee Company on Hood Street in Sisters
year round. |
If there are any special services we can help you with, i.e., reservations for dining, golf,
horseback riding, rafting, prepared meals delivered (see website for suggestions) , or if you
would like to have groceries, flowers or other supplies at the house when you arrive please ask,
we would happy to assist you, there is a service charge. |
|
IT IS YOUR RESPONSIBILITY TO CONTACT US if anything in your rental that needs our
attention so we can quickly remedy the problem. This is to ensure your safety and that you
have an enjoyable stay at the property. |
| EMERGENCIES DIAL 911. |
|
|
